legal information

Explore Our Terms and Conditions

The following terms and conditions govern your use of the Virtual Store owned by Solerlifetech, hereinafter referred to as the Owner.
The Owner has made this Virtual Store available to you and reserves the right to modify the Terms and Conditions at any time, without prior notice or notification, by simply posting the changes here. It is the responsibility of customers to read them periodically.
Making a purchase in the Virtual Store implies that the Customer has read, understood, and agrees to the provisions herein, is a person with sufficient capacity to complete the transaction, and accepts all the obligations set forth in this document.

Purchasing process

The Virtual Store is governed by international standards of electronic commerce protected by the laws of the United States of America, which you accept.
The Virtual Store operates under the highest protocols and security standards, using HTTPS and TLS/SSL protocols, which guarantees that the information that travels between the site and the user’s equipment will be correctly encrypted.
All payments from the Virtual Store are managed by international standards, guaranteeing the implementation of the highest security standards in the industry, thus ensuring that transactions are reliable.
The published prices of each product refer to its cost. Depending on the physical characteristics of the product and the type of shipping you choose, the system will display the shipping cost and automatically add it to the price of the product. Product prices may change at any time without notice.
The Customer undertakes to provide a valid address that can be found in the country of destination where the order can be delivered, complying with the localities (provinces, state, municipalities, etc.) that are requested according to the scope of the postal and parcel companies. In the event that the Client provides an address that is not found, or any other information incorrectly, he will assume the possible additional costs that this may imply; therefore, your shipment is at your own risk. The Holder will not assume any responsibility when the delivery of the product does not take place, because the data provided by the Client is false, inaccurate or incomplete.
Once your purchase is made, the site will automatically provide you with an email with all the details of the purchase. The Holder will not send any order or activate any service until they have verified that the payment has been made.
Once the payment is received, it is no longer possible to cancel or modify the purchase, it has entered a logistics process that will end with its delivery to the destination defined by the Client.

Shipping process

The Holder outsources the shipments under partnership and/or franchise contracts with prestigious forwarding agencies in correspondence with the selected destination.
Shipments of goods will be made by sea or air. The delivery dates or deadlines will be understood as approximate, the delay not constituting an essential non-compliance. Delivery times may vary depending on the products and merchandise purchased, their availability and the logistics used at the destination.
It is important to highlight that the Holder has no control over the delivery and distribution times of the products once they arrive at their destination. Cancellations, claims or refunds are not accepted for issues related to delivery times, this process is outside our area of ​​responsibility, without any liability for damages attributable to the Holder.
In all cases, the Client is responsible for compliance with customs regulations and compliance with the Import Laws of the selected destination.

Reception Process

The delivery will be considered made at the moment in which the carrier has made the products available to the Customer and the latter has signed the delivery receipt document.
Within a period of no more than 24 hours, from the receipt of the merchandise, the Client must communicate any incident through official channels, placing their personal data, order number, and offering a brief description of the damaged products, Additionally, you must attach photographs of the damage.
The Owner reserves all the rights to accept or deny the claim. The evaluation by our agents will be carried out within a term of 7 business days after the claim is submitted. Once the claim has been evaluated, if it is verified that the problems mentioned exist, the Client assumes the logistical costs of return and when the realization of the same is verified, the Holder returns the total amount of money paid for the product. It is the money from the product, never from the shipments.

Warranty Terms and Conditions

The warranty conditions of the products respond to those described by their manufacturers. The Virtual Store is limited to managing the flow of exchanges between the parties. Before making your purchase you must take into account the physical presence or not of the suppliers of your products at your destination. In all cases, it is an international purchase across borders in which the warranty and post-sale terms maintain limitations.
The Virtual Store maintains the responsibility of getting your shipment to its destination in perfect technical condition with the quality and use values ​​for which they were purchased.

Refund and returns

Our refund policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of products are exempt from returns. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.

Additional items that cannot be returned:

• Gift cards
  Downloadable Software Products
• Some health and personal care items

To complete your return, we may ask you for additional information and proof of purchase.

We will guide you through the process, you just have to contact us at customerservice@michelsoler

Do not return your purchase to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that was opened.
• Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
• Any item returned more than 30 days after delivery.
  Refunds (if applicable)
  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)
If you still haven’t received a refund, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.
Then contact your bank. Processing time is often required before a refund is posted.
If you have already done all of the above and still have not received your refund, you can contact us at customerservice@solerlifetech.com

Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items cannot be refunded.

Changes (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to customerservice@solerlifetech.com and we will assist you in your process according to your case. We will provide you with all the necessary information and the appropriate address so that you can mail and return your item.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or if the gifter decided to have the order shipped and then give it to you, we will send a refund to the gifter and they will find out about your return.
Shipment
To return your product, you must write to customerservice@solerlifetech.com

Shipping costs to return your item are at your own expense. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes to receive your product exchange may vary.

If shipping an item over $75, it is recommended that you use a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive the return of your item.

User obligations

Make appropriate and lawful use of the Virtual Store, as well as the contents and services, in accordance with: the applicable legislation at all times, morality and generally accepted good customs and public order.
Provide truthful information by completing the forms contained in the Virtual Store with your personal data and keeping them updated at all times so that it responds, at all times, to the actual existing situation. The Client will be solely responsible for the false or inaccurate statements made and the damages caused to The Company or third parties due to the information provided.
Do not try to access resources or restricted areas of the Virtual Store. Do not introduce or spread computer viruses or any other physical or logical systems on the network that are likely to cause damage to physical or logical systems.
In particular, the USER undertakes not to transmit, disseminate or make available to third parties information, data, content, messages, graphics, drawings, sound and/or image files, photographs, recordings, software and, in general, any kind of of material that:
In any way, be contrary, belittle or violate the fundamental rights and public liberties recognized constitutionally, in International Treaties and in the rest of the current legislation.
Induce, incite or promote criminal, denigrating, defamatory, violent or, in general, actions contrary to the law, morality, generally accepted good customs or public order.
Induce, incite or promote discriminatory actions, attitudes or thoughts based on sex, race, religion, beliefs, age or condition.
Incorporate, make available or allow access to criminal, violent, offensive, harmful, degrading or, in general, products, elements, messages and/or services that are contrary to the law, morality and generally accepted good customs or public order .
Is contrary to honor, personal and family privacy or the image of people.

Compensation

You agree to defend, indemnify and hold the Owner and the directors, officials, employees and agents and their affiliates harmless from any claim, liability, costs and expenses of any nature, including attorneys’ fees, incurred as result of incorrect use of the Virtual Store.
The Holder reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with the defense of said claim.

Final provisions

These terms and conditions will be governed and interpreted in accordance with the laws of the United States of America, in the event of any claim arising from this contract or from the products and services that we offer in this Virtual Store, you accept that the courts of the United States of America shall have jurisdiction over any such claim. You agree to waive any and all jurisdictional or venue objections.
If any provision of these terms and conditions is invalid, the remaining provisions will survive. The invalid provision will be replaced by one that is legally effective with the same meaning and purpose. This also applies for gaps in the terms and conditions.
We try to ensure that the information published on the website is correct and up-to-date, and we reserve the right to change or make corrections to any information provided on the website at any time without prior notice. The Owner does not endorse, nor is it responsible for the accuracy or veracity of any opinion, advice or statement in or about the Store, nor for any offensive, defamatory, obscene, indecent, illegal or infringing publication made in it by any person through not be an authorized employee spokesperson in their official capacity.
The relationship between you and us will be governed by the laws of the United States of America. You agree that any cause of action arising under the Terms and Conditions will be initiated and heard in the appropriate court in the United States of America. You agree to submit to the personal and exclusive jurisdiction of the courts located within the United States of America.
Our failure to exercise and enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision. If any provision of the Terms and Conditions is found invalid by a court of competent jurisdiction, the parties nevertheless agree that the court shall endeavor to apply the intentions of the parties as reflected in the provision, and the other provisions of the Terms and Conditions remain in effect.
Contact
If you have any questions about this website or anything related to these Terms and Conditions, please go to our Contact page.
If you want to make a shipment to Cuba, review our section on Answers and Frequently Asked Questions about Cuba.